Help with your WWOOF UK account

Having trouble using your account?

Q1: I haven’t received my email telling me what to do next

When you join up online, you should have received an email from us telling you your username (which you will have chosen yourself before you paid) and your password. This email is generated automatically, so it will definitely have been sent. If you have not received it there could be a number of reasons:

  • check your email junk / spam folder. Sometimes our emails get sent straight to these folders
  • if there is nothing there either, please check your email filter settings. If they are set too high, you might not be able to receive any further emails from us
  • it is possible your email provider is temporarily not accepting emails for some reason. Unfortunately this seems to happen quite often, and the automated WWOOF system has no means of knowing you did not receive your email (see next question to get around the problem).
  • is it possible you mis-typed your email address when you signed up? It is very important that you spell your email address right, as this is the main link we have for registering you. If you think you spelled it wrong, please email the office telling us the problem, the email account you think you joined with, and supplying your full name
  • make sure you are checking the email account you signed up with. Many people have more than one email address and often forget which one they used.

Q2: I have done everything above. How can I find out my username and password?

To find out your username and get a new password, look down to the bottom left of the main web page at www.wwoof.org.uk  There you will see a green link called 'request new password'. If you click on this, insert the email address you joined WWOOF with in the space provided and follow the instructions, a new password will be sent to you instantaneously. Your username will be in the subject title and it will be the first word of the email. Make a note it for future reference and then click on the first link included in the email. This will enable you to log on ONCE ONLY. Once you are logged on, be sure at this stage to change your password in space provided. Keep a note of the password for future reference. You should now be able to log on easily every time with both a username and a password that you have chosen and kept a record of.


Q3: I have already created a user account, but I didn’t get round to paying. How can I go back and pay online?

If you have logged on and created a user account for yourself (this will have happened automatically if you have gone past the second page of the sign-up procedure) you will need to follow this process in order to pay by Paypal or debit/credit card:

  1. When you did the first part of the sign-in you will have received an automated email back containing instructions, links and one-time signup passwords. Sign on again by going to the home page www.wwoof.org.uk and typing in your username and password where it says ‘user login’.
  2. Click 'join as a UK WWOOFer' in the green box towards the top right of the screen
  3. The next screen will contain all the details you entered first time around. YOU SHOULD NOT CHANGE YOUR EMAIL ADDRESS AT THIS STAGE
  4. Press the 'continue' button at the bottom of the page
  5. Press 'continue' at the bottom of the next page
  6. You can now pay by card on the left or Paypal on the right.

Q4: I can't search the host information (what do I have to put in the 'organisation' or the 'postcode' field?)

You don't have to fill in every field to search for hosts, just a few. For example if you want to WWOOF somewhere that keeps livestock in Scotland during the month of June, simply tick 'June', 'livestock' and 'Scotland'. If you know the name of your farm already and just want to check details, that is when you fill in the 'organisation' box. If you want to WWOOF in a very specific loction, find out the postcode using Royal Mail or Wikipedia's postcode finder tool, and type the first two characters in the 'postcode' box. Do not select two geographical areas (e.g. south and south-west) at the same time as this will return no results.

Q5: I used to have a WWOOF online account at the end of 2008 but now I can't log on.

The online system changed in February. To set up your new login, go to http://www.wwoof.org.uk/user/register and enter your choice of username and your e-mail address (it is very important you use the address you signed up to WWOOF with). You should then receive an e-mail with your login details and instructions. You can change your password to something more memorable once you have logged on.  If you forget your password, you can reset it at any time by going to the bottom left of our home page and clicking on 'Request new password'.