31. What happens if things go wrong and I want to make a complaint?

WWOOF UK takes all complaints seriously, because we want to keep our standards high and our exchanges fair. You can email us on complaints@wwoof.org.uk and we will follow up on your concerns, usually anonymously.

The key to a success is good communication, so we strongly encourage clear dialogue between the host and WWOOFer before and during the exchange. In extreme cases of a member being deeply upset or threatened, they have the right to end the exchange at any time, even if a longer stay has been previously agreed.